Reach breakdown demand. Run it with the tools you already need.
List your shop in North America's largest heavy-duty repair directory, take Easy Intake from fleets, capture calls with WrenchPilot PBX, and hand work into Shop Management — without juggling five systems.
“Fleets already searching nearby. We claim the listing, answer the call, and the job lands in WrenchPilot — same login.”
Built for heavy-duty, mobile, tire, towing, trailer, and fleet repair shops across North America
Know what walked in from the network — before the bay gets chaotic.
Breakdown is not another map pin. It is demand, intake, and call evidence connected to the shop tools that run jobs.
- Who called and which listing they found
- Easy Intake unit, VIN, and concern details
- Call recordings and transcripts in the dashboard
- Service requests ready to convert to work
- Shop Rank signals that grow visibility
- Handoff into WrenchPilot Shop Management
Get found when fleets and drivers need heavy-duty help.
- List or claim your business
Search for your shop, claim the profile, or create a listing. Connected WrenchPilot shops open faster — no duplicate claim maze.
- Easy Intake from fleets
Receive company, unit, VIN, and concern details in a clean packet so your writers spend less time on phone scripts.
- Respond where work actually starts
Review requests in the shop dashboard, place bids where it matters, and move from intake to a service order.
Calls, recordings, and transcripts — not a black hole.
- Track every Breakdown call
See inbound volume from the network, missed opportunities, and which listings drive the phone.
- Recordings when you need proof
Pull the conversation later for disputes, training, or “what did they say about the unit?”
- Transcripts that save callbacks
Skim what was said without replaying the whole audio — then hand context to the bay.
Same credentials. Real job ops after the call.
- Open repair orders without retyping
When you run WrenchPilot Shop Management, Breakdown work can land where jobs, labor, parts, and invoices already live.
- Photos, notes, and profit on the same job
Document the repair, clock time, and see margin — not a spreadsheet after the truck leaves.
- One product family
Directory demand + PBX evidence + shop ops. Built for heavy-duty shops, not generic auto software stretched to fit.
Why shops choose Breakdown.
Built for how shops take calls
Intake packets, tracked calls, and a dashboard that matches the counter — not another directory that stops at the pin.
PBX that protects the counter
Recordings and transcripts keep writers and managers aligned when fleets call under pressure.
Shop Management that finishes the job
Estimates, time, parts, and invoices in the same system your crew already learns once.
Common problems Breakdown helps shops solve.
“Fleets are searching nearby — but they never find us.”
Breakdown puts your shop in North America’s largest heavy-duty directory so demand reaches a listing you control.
“Breakdown calls disappear into a phone black hole.”
WrenchPilot PBX tracks inbound volume, missed calls, recordings, and transcripts so the counter keeps evidence.
“Intake is chaos every time a truck is down.”
Easy Intake delivers company, unit, VIN, and concern in a packet — writers spend less time on scripts.
“We claim listings, then still retype everything into the shop system.”
Connected WrenchPilot shops hand Breakdown work into Shop Management with the same login.
“We can’t tell which listing actually drives the phone.”
See which Breakdown listings drive calls, which requests convert, and where Shop Rank can grow visibility.
“Disputes turn into he-said-she-said after the bay is full.”
Pull the recording and transcript later for training, disputes, or “what did they say about the unit?”
See why teams trust Breakdown.
Heavy-duty shops use WrenchPilot to run cleaner workflows — and Breakdown to capture demand, intake, and call evidence in the same family.
“Fleets find us in Breakdown and the intake already has VIN, unit, and concern. Writers spend less time on the phone and more time booking the bay.”
“PBX recordings and transcripts mean we can replay what the driver said about smoke or codes. Disputes don’t turn into he-said-she-said anymore.”
“Listing demand and Shop Management feel like the same family. Connected jobs land cleaner — less retyping, faster first call that actually helps.”
Shop questions
Everything teams usually want to know before getting started. Can't find what you're looking for? We're happy to walk you through it.
Still have questions?
Reach out and we'll help you get listed or connected — or email us and we'll get right back to you.
No. You can list or claim a shop for the directory. If you already run WrenchPilot Shop Management, your listing opens faster with the same login.